• Telephones

    We are deeply sorry for the problems experienced by patients when queuing on the appointments lines. Due to a fault in the systems callers were getting cut off after 32 minutes, without an explanation. The telephone supplier has now implemented a solution to this problem and callers should not now get cut off suddenly when waiting in the queue. Once the appointments have been filled for the day anyone waiting in the queue will be informed of this and advised to call the next day.

    Appointments

    The capacity for appointments is based on the number of doctors working each day. Each doctor has a call list and once these lists are full the appointments line will close. There is a national shortage of doctors and capacity is not as high as the practice would like. It is important that this resource is used effectively and GP telephone triage enables the doctors to deal with some medical issues without the need for a face-to-face appointment. Where a face-to-face appointment is appropriate it is provided.

    Emergencies

    The practice has updated its emergency protocol to ensure that emergency calls are prioritised and responded to effectively and efficiently. As with all emergency services, the caller will be asked a will be asked a series of questions to enable the receiver to determine the best course of action.

    Pharmacy First Service

    If you have any of the following ailments you can go directly to your local pharmacy for treatment.
    Acne, athletes foot, diarrhoea, haemorrhoids, headlice, groin infection, threadworms, vaginal thrush, earwax, mouthulcers, oral thrush, scabies or verrucae.


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    Patient UK Large repository of medical information.
    Want2Stop Northern Ireland Public Health: Stopping smoking support site.
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    Minding Your Head Northern Ireland mental health support service.
    Contact NI Northern Ireland independent counselling service.
    CRUSE Bereavement counselling.
    Relate NI Relationship and family services.

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